Daily Report 31/3

Back Office Operations
- All phone calls are logged in database


NB Servicing
- NB stacked into a FIFO queue
- NB Engineer to inspect for technical problem
- Software / Hardware testing to identify problem
- Replace hardware with spare parts (if under warranty)
- Contact customer if not under warranty with quoted price
- Record old and new spare parts serial/product code
- Contact customer for collection
- Place NB in 'ready for collection box'

* Never place staples near LCD Panel
* Never place metal objects on top of NB to prevent scratches


Existing database analysis
- Data Redundancy exists
- Tables for each 'function' - phone call, NB details, Warehousing, Job details etc.

* Started UoD creation from existing DB details
* Started ER mapping

Daily Report 30/3

Front Desk Operation
- Receives NB repair jobs
- Fill in Service Form (3 copies / 1 for customer)
- Record customer details/ NB specs/ NB serial/ damages&scratches
- Check receipt/serial for NB warrenty
- NO repair works to be done at front desk || always bring into back office
- Enquire technicians for estimate delivery times

Delivery of fixed notebook
- Record in/out phone calls details in Database
- Require Service Form from customer for delivery
- Demonstrate to customer the NB is fixed.
- Give out 'gift' to customer on delivery

Asus Work Experience

This blog will be documenting the daily processes and various experiences working at the Asus Notebook service centre in Brisbane. The project will involve learning and reflecting on the business processes that take place, as well as extending and refining the current database to further enhance the productivity of the technical/sales staff at Asus.

Throughout the first two weeks, a Naturalistic observational study will take place to understand context of user activities. Throughout this time, a Universe of Discourse will be created, and an Entity-Relationship diagram will be mapped from the collected data. This provides the database model of which will be enggineared with William Li at a later date.

This project is estimated to take around 4-5 weeks, and will take on the Extreme Programming development model. It will involve areas in Interaction Design, Interface Design, Database design and implementation. Throughout this project, the developers will experience and understand the conext by taking of receiption, warehousing, document management roles. Daily reports of the project will be detailed in this blog as the project advances.